1. Who We Are
R Residential Limited is a property management company registered in England and Wales. We are the data controller for the personal information we collect about you.
Data Controller: R Residential Limited
Contact: info@rresidential.com
Website: rresidential.com
2. Information We Collect
Personal Information
When you use our valuation service or contact us, we collect:
- • Contact details: Name, email address, phone number
- • Property information: Address, property type, number of bedrooms/bathrooms
- • Service preferences: Type of property management service you're interested in
- • Communication records: Messages, enquiries, and consultation notes
Technical Information
- • IP address and browser information
- • Usage data and website interactions
- • Location data (when using address autocomplete)
3. How We Use Your Information
Legitimate Business Purposes
- • Property valuations: Using AI to provide rental estimates for your property
- • Service delivery: Contacting you about property management services
- • Customer support: Responding to enquiries and providing assistance
- • Business improvement: Analyzing usage to improve our services
Legal Basis
We process your data based on legitimate interests (providing property services),consent (where you've opted in), and contract performance(delivering requested services).
4. Third-Party Services
AI Valuation Service
We use OpenAI's GPT-4 service to generate property valuations. Your property details are processed securely and are not used to train AI models.
Data Storage & Processing
- • Google Sheets: Secure lead management and CRM
- • Google Maps: Address autocomplete and validation
- • N8N: Workflow automation (EU-hosted)
- • Vercel: Website hosting with EU data centers
Data Transfers: Where data is processed outside the UK/EU, we ensure adequate safeguards are in place through Standard Contractual Clauses.
5. Your Rights
Under UK GDPR, you have the right to:
- • Access: Request a copy of your personal data
- • Rectification: Correct inaccurate information
- • Erasure: Request deletion of your data
- • Restriction: Limit how we process your data
- • Portability: Receive your data in a structured format
- • Object: Opt out of processing based on legitimate interests
- • Withdraw consent: Where processing is based on consent
To exercise your rights: Email us at info@rresidential.com with your request. We'll respond within one month.
6. Data Retention
- • Enquiries: Retained for 3 years for potential follow-up
- • Client data: Retained for duration of service plus 7 years (legal requirement)
- • Marketing data: Until you unsubscribe or object
- • Website analytics: Anonymized after 26 months
7. Security
We implement appropriate technical and organizational measures to protect your data:
- • Encryption in transit and at rest
- • Access controls and authentication
- • Regular security monitoring
- • Staff training on data protection
8. Cookies
We use essential cookies for website functionality. For detailed information about our cookie usage, please see our Cookie Policy.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact & Complaints
Questions about this policy or our data practices?
Email: info@rresidential.com
Phone: +447555682444
Right to complain: You can also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
